Before we get into specifics, let us be clear on our shipping "philosophy":
- We want to get things to you as quickly as humanly possible. Most orders ship same day.
- Under commit; over deliver.
Our primary shipping service is UPS Ground. Ground services usually take 5-7 business days from coast-to-coast (many of our products ship from our store in Ashland, KY).
Delivery Time is dependent on 2 factors:
- "Availability". Every product detail's page will show a value similar to "Usually Ships in 1-2 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" time-frame, but please do not count on that.
- The method of delivery - our shipping method is either UPS Ground (commercial addresses or residential addresses). Please contact us for other delivery methods.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.
If you'd like to make a purchase and have it shipped internationally, please send us an email at. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.